Delivery & Returns
We use 1st Class Royal Mail for most items, for a low cost fixed price of £3.95 no matter how many items you order, to addresses within mainland UK. Larger items such as larger nappy cakes and bouquets are sent by courier for the same charge. However, if your order totals more than £55, not including delivery charge, then we will not charge you any postage whatsoever for delivery to these areas. For delivery addresses within remote areas of Mainland Scotland and Northern Ireland, the cost will be the same (any exceptions will be stated), however Royal Mail cannot guarantee the same delivery times, so please allow for this when expecting your delivery. Please note that if your basket contains any items which state they are FREE P&P our system cannot automatically calculate these items towards the £55 total for free delivery for the entire order. You are still entitled to free delivery but you will need to place the order and pay for postage and we will manually refund the postage back to your card if your total order before the postage charge comes to over £55.
If you place your order before 12pm your order will usually be posted within 1 working day of receiving cleared funds (excluding weekends and bank holidays). If you order on a Friday this means that the order would not be dispatched until the following Monday at the earliest (or Tuesday following a bank holiday). NOTE - this is timing for DESPATCH from us, not delivery. You should allow enough time to have your order delivered as although Royal Mail aim to deliver first class post within 1-3 days this is not guaranteed and is completely outside the control of Best Baby Shower. However, certain items on our site are not held in stock but ordered as required. These items may take longer to dispatch and we will mark items clearly where this applies. These items will be dispatched separately from the rest of the order.
Orders paid for by cheque will not be dispatched until cleared funds are received into our bank account. 1st Class Royal Mail usually takes between one and two working days so please allow for this when expecting your delivery. Please note these are times that Royal Mail aim to deliver within but are not guaranteed and are outside of our control. Courier deliveries are sent on a 1-2 working day basis from the date of despatch.
If you require a more urgent delivery we may be able to offer you an upgrade to courier delivery/royal mail special delivery for £11.95. This is only available on items held in stock here and not from products which are sent directly from our suppliers. Please email us on email@example.com or call us first to get confirmation of availability. You cannot choose this option from the checkout as we will need to take payment for the extra amount via paypal before goods can be despatched. (Please note - these options are not available on all items). If upgrading to courier service/special delivery, payment will be required even if your shopping basket total has exceeded £55. Free delivery for orders over £55 only applies to Standard Delivery.
For special deliveries to remote parts of Mainland Scotland please see below for delivery times by Royal Mail:
Delivery by 5.30pm the next working day in the following postcode areas:
IV21-28, 40, 52, 54 Inverness
PH15, 17-26 Perthshire
Special Delivery Service UK Mainland - £9.95 (N. Ireland £12.95)
Please also note that bespoke items, nappy cakes and baby clothes bouquets are handmade to order by ourselves, which is what makes them so unique, and therefore please allow up to 7 days for dispatch of these items, although we usually send these out much more quickly. We hope you understand as we always want you to have the very best quality. If any items are going to take longer than 7 days we will always email you to let you know. Note that this is up to 7 days for DESPATCH, plus the delivery time from the courier (we currently use a courier who delivers within 1-2 working days not including weekends). Please note that courier deliveries to Northern Ireland, Southern Ireland, Highlands of Scotland and remote islands will incur an excess delivery charge which will be stated on the product.
Should you require an urgent delivery please contact us on firstname.lastname@example.org so that we can make your order a priority, if possible. Here at Best Baby Shower we always do our very best to ensure that all orders are fulfilled and dispatched within the above time frame however on very rare occasions, there may be reasons outside of our control that prevent this. Of course on such occasions we will always contact you immediately to let you know and also to offer you an alternative or refund. If we are unable to fulfil your order, for any reason, a refund for all monies paid will be made to the credit/debit card used for the purchase. We always aim to have as many items in stock as possible, however where any items are out of stock we will aim to clearly state this on the website to make your life easier!
Should you wish to cancel your order after purchasing then you should email us at email@example.com as soon as possible after placing your order. If your order has not yet been dispatched or processed you will receive a refund of the full amount for the purchase and delivery charge back on the credit or debit card used for the purchase. If, however, your order has already been dispatched then you may still cancel your order but you will be liable for the delivery charge and any other charges imposed by the courier or postal service or incurred by BestBaby Ltd (trading under BestBabyShower.co.uk). Unfortunately, we are not able to refund any personalised or bespoke items.
We love all our products and only sell the most gorgeous items that we would love to receive ourselves – however, if you change your mind or are unhappy for any reason with the products you have received you should email us within 7 days of delivery giving us your account number/order information. You MUST wait for confirmation from ourselves before attempting to return any items as the return address may be different to the main BestBaby Ltd address. Delivery charges will not be included in any refund unless specifically agreed by us and cost of return postage of the items will always be the responsibility of the purchaser. Items to be returned should be in the same condition as when they were dispatched and should not have been used and be in a saleable condition. Unfortunately, we cannot consider any requests for refunds/returns after 7 days from date of delivery; for any personalised or bespoke items; any perishable items; or any items that have been used or internal packaging tampered with in any way.
What if an item is faulty?
We pride ourselves in our secure packaging but in the unlikely event of goods arriving in a damaged condition you must advise us by email within two days of delivery. Delivery charges will not be included in any refund unless specifically agreed by us.
We recommend you always obtain proof of postage when returning any item as we cannot be held responsible for any items lost in the post.
Your statutory rights are not affected.