Delivery and Returns

We use 1st Class Royal Mail Recorded Delivery for most items (or standard parcels or courier for heavier items) for a low cost fixed price of £3.95 no matter how many items you order to addresses within mainland UK.  However, if your order totals more than £55 not including delivery charge then we will not charge you any postage whatsoever for delivery to these areas. 

If you place your order before 12pm your order will usually be posted within 24 hours of receiving cleared funds (excluding weekends and bank holidays).  If you order on a Friday this means that the order would not be dispatched until the following Monday at the earliest (or Tuesday following a bank holiday). However, certain items on our site are not held in stock but ordered as required.  For these items dispatch can take longer and will be clearly stated on the item description. These items will be dispatched separately from the rest of the order. Orders paid for by cheque will not be dispatched until cleared funds are received into our bank account.  1st Class Royal Mail Recorded delivery to mainland UK usually takes between one and two working days, and Standard Parcels between three and five working days, so please allow for this when expecting your delivery.  If you require a more urgent delivery we can offer the following alternatives on some of our products:

Express 24 Hour Courier Service UK Mainland - £9.99 (N. Ireland £12.99)
Courier Saturday Delivery – £15.99

If you would like to upgrade to courier service please email us on customerservice@bestbabyshower.co.uk first to get confirmation of availability. Special Delivery options are not available through the checkout - so if you require this service please email so that I can send you through a paypal money request for your order.(Please note - these options are not available on all items such as those dispatched direct from suppliers and will be clearly stated on such item descriptions).  Should you want to upgrade to courier service, payment will be required even if your shopping basket total has exceeded £55. Free delivery for orders over £55 only applies to Standard Delivery.

We do not deliver to any non-mainland UK destinations including The Channel Islands. For special deliveries to remote parts of Mainland Scotland please see below for delivery times by Royal Mail:

Delivery by 5.30pm the next working day in the following postcode areas:

Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26  Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven

All special deliveries and recorded items deliveries must be signed for so please provide a suitable delivery address.

Please also note that bespoke items, nappy cakes and baby clothes bouquets are handmade to order by ourselves, which is what makes them so unique, and therefore please allow up to 7 days for dispatch of these items, although often they are able to be despatched much quicker than this.  We hope you understand as we always want you to have the very best quality.  If any items are going to take longer than 7 days we will always email you to let you know. We will advise you the expected despatch date upon purchase and of course you will receive a confirmation email from us as soon as these items have been sent. 

Again, however, should you require an urgent delivery please contact us on customerservice@bestbabyshower.co.uk so that we can make your order a priority, if possible. Here at BestBabyShower we always do our very best to ensure that all orders are fulfilled and dispatched within the above time frame however on very rare occasions, there may be reasons outside of our control that prevent this.  Of course on such occasions we will always contact you immediately to let you know and also to offer you an alternative or refund.  If we are unable to fulfil your order, for any reason, a refund for all monies paid will be made to the credit/debit card used for the purchase.  We always aim to have as many items in stock as possible, however where any items are out of stock we will aim to clearly state this on the website to make your life easier!! 

Should you wish to cancel your order after purchasing then you should email us at returns@bestbabyshower.co.uk as soon as possible after placing your order.  If your order has not yet been dispatched you will receive a refund of the full amount for the purchase and delivery charge back on the credit or debit card used for the purchase.  If, however, your order has already been dispatched then you may still cancel your order but you will be liable for the delivery charge and any other charges imposed by the courier or postal service or incurred by BestBaby Ltd (trading under BestBabyShower.co.uk).  Unfortunately, we are not able to refund any personalised or bespoke items. There are some items that come direct from suppliers which are subject to different returns policy and may not be returned unless faulty.  In these cases it will be clearly stated on the product description.

We pride ourselves in our secure packaging but in the unlikely event of goods arriving in a damaged condition you must advise us by email within two days of delivery.  You should then follow our BestBabyShower returns procedure to obtain a refund or replacement item.

We love all our products and only sell the most gorgeous items that we would love to receive ourselves – however, if you change your mind or are unhappy for any reason with the products you have received you should email us at returns@bestbabyshower.co.uk within 7 days of delivery.  Never send back any products until you have received confirmation from ourselves that you should go ahead as some items are not held in stock and may need to be returned to a different address or may be subject to different returns policies if they come direct from suppliers.  Delivery charges will not be included in any refund unless specifically agreed by us and cost of return postage of the items will always be the responsibility of the purchaser. Items to be returned should be in the same condition as when they were dispatched and should not have been used and be in a saleable condition. Unfortunately, we cannot consider any requests for refunds/returns after 7 days from date of delivery; for any personalised or bespoke items; any perishable items (such as fresh fruit bouquets); or any items that have been used or internal packaging tampered with in any way.  Certain items that are despatched directly from suppliers are subject to different returns policies and may not be returned unless faulty.  In these cases it will be clearly stated on the product descriptions.

Your statutory rights are not affected.