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  • Baby Shower Gifts
  • Baby Shower Plates and Tableware
  • Baby Shower Decorations
  • Baby Shower Games

FAQs

What is a baby shower, who organises it and what happens during one?!

A baby shower is essentially a party thrown for the new mum-to-be (and dad-to-be if wanting a couples party) to celebrate her imminent arrival. It is usually thrown by a family member or friend several weeks before the due date. However, in some cultures, gifts are only given once the new baby has arrived, so there is nothing to stop you having a baby shower with the new arrival there for all the fun! For more details about how to host a baby shower and some fab ideas on how to make it special please sign up to our newsletter and not only will you receive details of new products and discounts on a regular basis, we'll also email you our guide absolutely free along with a 10% discount code to use on your first order.

How do I make a purchase?

We offer a safe and secure internet shopping experience by partnering with SagePay.  You can order online with your debit or credit card.  We use Sagepay to take payments - when you pay for your items the credit or debit card details you provide go straight through the sagepay system and we do not see your card details at any time, nor do we store them anywhere.  This is for your total security so you can rest assured that your details will always be safe.

Please note we do not have the ability to take telephone orders.

How much is delivery?

Our standard delivery charge is £3.95 by 1st Class Royal Mail or courier for larger items. We aim to despatch all weekday orders received by 12pm within 1 working day on items held in stock here (not items sent directly from our suppliers which will indicate the lead time on the product description). This is timing for DESPATCH from our offices, not delivery time.  Please note that orders placed on a Friday will then be sent out on the following Monday, or Tuesday if it is following a Bank Holiday. However, certain items on our site are not held in stock but ordered as required. For these items despatch can take slightly longer and will be clearly stated on the item description. These items will be despatched separately from the rest of the order.

Once we have despatched your order please allow 1 - 3 working days for delivery for 1st class delivery. These timings are given by Royal Mail and are not guaranteed.  We have no control over delivery times by Royal Mail.   Items despatched by courier as standard (larger nappy cakes and baby bouquets) are sent on a 1-2 day delivery basis (this is once we have DESPATCHED - you need to allow up to 7 days first for us to make your order as these items are created to order).  Please note that Royal Mail does not give the same delivery times for UK addresses in remote areas of Mainland Scotland.

Orders totalling over £55 not including postage and packing qualify for free Standard postage. Packages may require a signature upon receipt so please try to make sure that there is someone in to sign for it. (Note that our system doesn't automatically take into account any products in the basket that are already free postage when calculating whether the total qualifies for free delivery.  Where an order is over £55 but some items in the order are already free delivery you will be charged for the postage but we will refund this manually once your order has gone through.)

To upgrade to express service, the delivery charge is £11.95 (£14.95 for N.Ireland). Please call us for confirmation that we are able to offer this service on the products that you wish to order.  All requests for courier/special delivery upgrade must be received by 10am Monday to Thursday. This service is not available for products despatched direct from suppliers. As nappy cakes and baby bouquets are made to order we are not able to despatch these within 24 hours.  Express delivery will usually only be available on decorations and tableware items - please call or email for confirmation.

If you would like to upgrade to courier service please call us on 0208 9931118 or email us on customerservice@bestbabyshower.co.uk first to get confirmation of availability. If you wish to use the special delivery option you must email or phone us as this option cannot be chosen at checkout. We will email you a paypal money request for your order.  Payment would need to be taken in full including the upgraded courier/special delivery cost before any goods are despatched. (Please note - these options are not available on all items and will be clearly stated on such item descriptions). If upgrading to courier service, payment will be required even if your shopping basket total has exceeded £55. Free delivery for orders over £55 only applies to Standard Delivery.

For special deliveries to remote parts of Mainland Scotland please see below for delivery times by Royal Mail:

Delivery by 5.30pm the next working day in the following postcode areas:

Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven

Can you deliver to a different address?

Yes we can. Just enter the details of the address you would like the gift delivered to when placing your order through the checkout.

Do you deliver worldwide?

We currently usually only ship to mainland UK addresses and do not ship worldwide. We cannot ship to UK Islands currently.

When are orders dispatched?

We aim to despatch orders within 1 working day  if placed by 12pm Monday to Thursday as long as they are in stock. Orders placed on a Friday may not be sent out until the following Monday, or Tuesday following a bank holiday. Some of our items are not held in stock but ordered as necessary. These items will be sent separately to the rest of the order. These items may take slightly longer to despatch and we will mark items clearly where this applies. However, please note that bespoke items, personalised goods, nappy cakes and baby clothes bouquets are made to order and therefore may take up to 7 days to despatch, although we will always do our best to despatch earlier than this. Should your order be urgent please email us on customerservice@bestbabyshower.co.uk to let us know and we will do our best to prioritise your order.  NOTE - timings are for DESPATCH from our offices - not for delivery.   You need to allow for delivery times by Royal Mail or courier (as appropriate to your order).  For example - if you order before 12pm on a Thursday your order will usually be despatched on the Friday (unless it is an item not held here in stock as per item description or nappy cake/baby bouquet) - it will then take between 1-3 days with Royal Mail (although they do not guarantee these timescales) so you should expect your order to arrive at the VERY earliest on the Saturday morning or up to the Tuesday of the week after.  Please make sure you order in plenty of time to avoid disappointment.

Do you offer a price match guarantee?

Yes we do. We are so confident that we offer the best value, we offer a price match guarantee* on our products (please see terms and conditions). Should you find an identical product on any UK website we will match that price as long as the item is not offered on that site under any sale or discount offer and their delivery cost is not higher than ours or a slower delivery method. Just email us on customerservice@bestbabyshower.co.uk with the details and we will reply to you ASAP.

Do you offer a bespoke nappy cake or baby bouquet service?

Yes we do. We love to create totally original and unique gifts and would love to hear your ideas. If there is a specific theme or colour scheme you have in mind or you want specific items included, please email us on customerservice@bestbabyshower.co.uk and we will email you back (or call you if you prefer) to discuss options and prices.

What do I do if I have a query before placing an order?

We have a dedicated customer service email customerservice@bestbabyshower.co.uk. Please send us your query and we will endeavour to answer it by the end of the working day, if not sooner. If you would prefer to talk to us on the phone please include the best number to reach you on and we will call you back to save your phone bill! Alternatively call us on 02089931118. If we are unable to answer your call straight away please leave us a message with your name and number and we will call you back as soon as we can.  Please note that we are not always able to return calls immediately but we do try to return them by the end of the working day if you leave us a message.  Sending us a query via email will usually be the quickest way to receive a reply.

What do I do if I have a question about an order I have already placed?

Please email us on customerservice@bestbabyshower.co.uk and we will endeavour to answer it by the end of the working day, if not sooner. If you would prefer to talk to us on the phone please include the best number to reach you on and we will call you back to save your phone bill!  Alternatively please call us on 02089931118 - if we are unable to answer your call straight away please leave us a message with your name and number and we will call you back as soon as we can.

What if I change my mind after placing an order?

Should you wish to cancel your order after purchasing then you should email us at customerservice@bestbabyshower.co.uk as soon as possible after placing your order. If your order has not yet been dispatched you will receive a refund of the full amount for the purchase and delivery charge back on the credit or debit card used for the purchase. If, however, your order has already been dispatched then you may still cancel your order but you will be liable for the delivery charge and any other charges imposed by the courier or postal service or incurred by BestBaby Ltd (trading under BestBabyShower.co.uk). Unfortunately, we are not able to refund any personalised or bespoke items.

We love all our products and only sell the most gorgeous items that we would love to receive ourselves – however, if you change your mind or are unhappy for any reason with the products you have received you should email us within 7 days of delivery giving us your account number/order information. You MUST wait for confirmation from ourselves before attempting to return any items as the return address may be different to the main BestBaby Ltd address.   Delivery charges will not be included in any refund unless specifically agreed by us and cost of return postage of the items will always be the responsibility of the purchaser. Items to be returned should be in the same condition as when they were dispatched and should not have been used and be in a saleable condition. Unfortunately, we cannot consider any requests for refunds/returns after 7 days from date of delivery; for any personalised or bespoke items; any perishable items; or any items that have been used or internal packaging tampered with in any way. Any item sent back to us without obtaining prior permission which then has to be forwarded onto a courier will incur a postage charge which will be deducted from any refund given.

What if an item is faulty?

We pride ourselves in our secure packaging but in the unlikely event of goods arriving in a damaged condition you must advise us by email within two days of delivery. You must contact us first before trying to return any item so that we can give you the correct return address.  If you send something back to us without doing this and the item has to be sent on to a 3rd party supplier you will be additionally responsible for the extra cost involved in this.  You should hold onto the packaging that the order came in as we may ask for this in order to make any claim against Royal Mail.   Delivery charges will not be included in any refund unless specifically agreed by us.

We recommend you always obtain proof of postage when returning any item as we cannot be held responsible for any items lost in the post.  Refunds will only be made once we have received the items back.

How do I give my feedback?

We always LOVE to hear from our customers so please do email us with your thoughts at customerservice@bestbabyshower.co.uk. Whether you just want to let us know what you thought of our products; you have some ideas about other products you'd like us to stock or information you'd like to see on the website; we're always listening. Even if there is something you think we could do better, we see this as a positive learning experience and we welcome this feedback too.

We also love to see piccies of you enjoying your baby showers! If you would like to see yourselves on the website and share your stories and experiences of the party please email them to customerservice@bestbabyshower.co.uk with the word PICCIES in the subject title. Also any experiences of playing your baby shower games and ideas for new twists are gratefully received. 

If you've got any ideas, tips or thoughts on baby showers, themes, games or gifts that you'd like us to blog about please also drop us a line.

Do you sell any personal information to other data collection companies?

No we absolutely do not do this. We hate getting SPAM mail and we bet you do also. We take your privacy very seriously and we keep any personal information safe and secure. For payments we use SagePay, worldwide trusted and secure payment gateway.

Why should I shop with Best Baby Shower?

  • Guaranteed Price Match*
  • Safe & Secure Payment - with SagePay
  • Fast Despatch
  • Super Friendly Customer Service
  • Very Low Standard Delivery Charge of £3.95 no matter how many items you order
  • FREE DELIVERY on all orders over £55
  • HUGE choice of quality partyware & gifts

 

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